Legal
JobSheet Privacy Policy
This Privacy Policy explains how JobSheet collects, uses, stores and discloses personal information.
JobSheet is business software for small Australian trades and service businesses. It is designed to help users manage quotes, invoices, cash sales, payments, customers, expenses, suppliers, reports and related business records.
JobSheet is a registered business name of 21 TWELVE CONSULTING PTY LTD ABN 31 692 386 771.
1. What information we collect
The information we collect depends on how JobSheet is used. It may include:
Account and user information
- name
- email address
- login and authentication information
- business name
- business contact details
- user role and account settings
- support messages and correspondence
Business information
- trading name
- ABN
- GST registration setting
- business address
- phone number
- email address
- website
- bank account details entered for invoice payment instructions
- document output settings
- business logo or other uploaded business material
Customer and job information
- customer names
- customer addresses
- customer phone numbers
- customer email addresses
- job addresses
- job descriptions
- quote and invoice details
- notes entered by the user
Financial and record information
- invoice records
- quote records
- cash sale records
- payment records
- expense records
- supplier records
- product and service records
- report data
- exported CSV data generated by the user
Technical information
- IP address
- browser and device information
- server logs
- dates and times of access
- security and diagnostic information
- email delivery or document output event information
2. How we collect information
We collect information when:
- you create an account
- you set up a business profile
- you enter or upload information into JobSheet
- you create, send, print, download or export documents
- you contact us for support
- JobSheet records technical, security or diagnostic information during normal operation
We may also receive limited information from service providers that help us operate JobSheet, such as hosting, email delivery and support systems.
3. Why we collect and use information
We collect and use information to:
- provide JobSheet and its features
- create and manage user accounts
- store and process business records
- generate invoices, quotes, cash sale records, reports and exports
- send emails or document outputs requested by users
- provide support
- maintain security
- diagnose and fix technical problems
- improve JobSheet
- meet legal, tax, accounting, security or operational requirements
4. Personal information entered about customers and suppliers
JobSheet users may enter personal information about their own customers, suppliers, workers, subcontractors or contacts.
The user is responsible for making sure they are allowed to enter and use that information in JobSheet.
We process that information to provide JobSheet to the user and their business.
5. Hosting and storage
JobSheet is developed in Australia and hosted on servers in Sydney, Australia.
We take reasonable steps to protect information from misuse, interference, loss, unauthorised access, modification and disclosure.
No online system can be guaranteed to be completely secure.
6. We do not sell your data
We do not sell your data or personal information.
We do not provide any of your data or personal information to third parties for marketing.
We only share information where reasonably needed to provide, operate, support, secure or improve JobSheet, or where required by law.
7. Service providers
We may use service providers to help operate JobSheet, including providers for:
- cloud hosting
- database hosting
- email delivery
- domain and DNS services
- support email
- backups
- logging, monitoring and diagnostics
- payment processing if paid plans are introduced
These providers may only receive information needed to provide their services to us or to JobSheet users.
Some providers may process or store limited information outside Australia. Where this occurs, we take reasonable steps to use reputable providers and limit the information shared to what is needed for the service.
8. Email and document delivery
When a user sends an invoice, quote, cash sale record or other message through JobSheet, information such as recipient email address, document details, delivery status and provider reference IDs may be processed by email delivery services.
Users are responsible for checking recipient details before sending documents.
9. Cookies and local storage
JobSheet may use cookies, browser storage or similar technologies to:
- keep users signed in
- maintain session security
- remember interface settings
- support normal app operation
- help diagnose problems
Blocking cookies or browser storage may prevent parts of JobSheet from working properly.
10. Access and correction
You may contact us to ask for access to personal information we hold about you, or to ask us to correct information that is inaccurate, out of date, incomplete, irrelevant or misleading.
Some business records can be corrected directly inside JobSheet by the account user.
We may need to verify your identity before providing access or making changes.
11. Data export, retention and deletion
JobSheet may allow users to export business records, such as CSV files.
We keep information for as long as needed to provide JobSheet, support users, maintain security, resolve disputes, meet legal obligations and keep appropriate business records.
If you stop using JobSheet, you may contact us about deletion or export of your business data. Some information may remain in backups, logs or records for a limited period where reasonably necessary for security, legal or operational reasons.
12. Security
We use reasonable technical and organisational measures to protect information. These may include:
- password-based access controls
- encrypted connections where supported
- restricted administrative access
- managed hosting and database services
- backups
- monitoring and logging
- software updates and security maintenance
Users are responsible for keeping their login details secure and controlling who has access to their account.
13. Marketing communications
We may use your contact details to send important service messages about JobSheet.
We may also send occasional product updates or marketing messages where allowed by law. You can ask us to stop sending marketing messages.
We will still send important service, security or account messages where necessary.
14. Complaints
If you have a privacy concern or complaint, contact us first:
We will review the issue and respond within a reasonable time.
If you are not satisfied with our response, you may be able to contact the Office of the Australian Information Commissioner.
15. Changes to this Privacy Policy
We may update this Privacy Policy from time to time.
The latest version will be published on the JobSheet website. If we make material changes, we will take reasonable steps to notify users.
16. Contact
For privacy questions, access requests, correction requests or complaints, contact: